New regulations mean you'll need to authorise your payments using a Secure Key more often in future, and its easier to do this with a Digital Secure Key that sits on your Mobile App. All Rights Reserved. After the third incorrect attempt ('FAIL 3'), the Secure Key will become locked. Download the mobile banking App onto it, and then log in using your online banking password. To keep you and your money as safe as possible. To reset your PIN, simply log on to Online Banking, enter your user ID and select 'Forgotten your Secure Key PIN'. First, enter your Microsoft account and follow the instructions below. You are in section If you receive an email of … Secure online banking with first direct is simple, straightforward and easy to set up. You’ll then need to type in the answers to the two memorable questions that you set up when registering for a Digital Secure Key. As a First Direct customer I'm not surprised that their mobile app is more widely used than their desktop solution. The first direct-dialed long-distance telephone calls were possible in the New Jersey communities of Englewood and Teaneck. And then 'deactivate now'. Note: If you make a mistake entering your PIN, you can use the green button to delete the last digit. The Digital Secure Key lives on your smartphone - it's been designed to work with our App. First Direct CEO Mark Mullen explains why the bank is mentioned in the same breath as customer champions like Zappos. Member HSBC Group. Restart your Secure Key You have three attempts to enter your PIN correctly. No. Open up your Mobile Banking App, and select ‘Forgotten your password?’ just underneath the Log on button. In order to have access to all the features of our fully-optimised website, please enable your JavaScript settings Please make sure you write this all in capitals to make sure it reaches us. Online criminals are becoming more devious - we have to get smarter to stay one step ahead. We recommend a Digital Secure Key because its built into your Mobile App, meaning your App experience when logging on and authorising payments will be seamless as you can use fingerprint or face recognition to do this. Use your old secure key to generate the PIN as usual, and enter this into the App. METROBANK DIRECT OPEN ACCOUNT | 5-DAY TRIAL | FAQS or call us at (632) 8859-0600 LOG-IN Username Password Go directly to Forgot Username / Password? Home Your Secure Key is unlocked and you need to create a new Secure Key PIN. Free calls limited to the first 60 minutes of each call to numbers starting 01, 02 (UK local and national) and 03 Free calls of up to 60 minutes duration, fair use policy applies - see terms If you haven’t already, just download the first direct app from your App store, and follow the instructions. via your browser. Great! Once a Physical Secure Key or Digital Secure Key has been activated, it's uniquely linked to you. You don't need internet or phone signal to be able to use the Digital Secure Key but you do need a 3G, 4G or Wi-Fi signal to access Online Banking services on the app. It sits on your smartphone as part of the Mobile Banking App. If you enter an incorrect PIN, you will see the message 'FAIL 1'. also used to generate a transaction code for authorising new payments. If the battery has run out, we recommend switching to a Digital version. Have a look at our App page to see if you have a compatible device. Don't worry. Home Have a look at our App page to see if you have a compatible device. Your PIN can be made up of any numbers as long as they don't follow a logical or sequential pattern - make it as hard as you can to crack. Cookie Policy. We'll be updating our website with further details shortly. Most people take their phones with them everywhere these days, so you’re less likely to lose it. To maintain security, you can only have one Secure Key at any time. Secure Key Secure Key support In order to have access to all the features of our fully-optimised website, please enable your JavaScript settings Call us and we'll send you a replacement Secure Key. PINs should be between four and eight digits long. Had a Secure Key but haven't used it in a while? Once you're in, tap 'more' and then 'security settings' again. First Direct says the system will be able to tell if you are who you're claiming to be in just two seconds – it's expected to speed up and simplify the security process because you won't need to remember a password anymore. No. We hope you don't mind. Please note - it can take upto 15 days for a Physical Secure Key to arrive in the post. After two seconds, the device works as normal. Press the yellow button to return to the PIN setup and repeat the steps to set up a PIN. HSBC will eventually take over the brand and amalgamate it. To log on to the app, enter either your Digital Secure Key password or (if compatible) the biometric supported by your device. Once you've downloaded the first direct Mobile Banking App, just go to the "more" menu, select "security settings", and "activate Digital Secure Key". Two-factor authentication means there’s another layer of security (on top of your password) to keep you even more secure. Most people have their mobile phone with them all the time, so choosing the Digital Secure Key means you don't have to remember to carry an extra bit of tech. Use your old secure key to generate the PIN as usual, and enter this into the App. Yes, we would recommend you do this. If you then find it, please return it to us either in person at any HSBC branch, or in the post, free of charge, to FREEPOST HSBC SKR CENTRE. But, in order to access the Online Banking services using the app, you would need an internet connection - so roaming would need to be turned on. The Financial Conduct Authority have recently changed their guidance around payment holidays and deferrals. 24/7, 365 banking, apply online in 10 minutes. You will then be prompted to enter the reset code again. This message tells you a button has been pressed and held for too long. But before you get rid of your old model, you'll need to transfer your Digital Secure Key over, so you can keep using your mobile banking App. Here's how to switch: first direct is a division of HSBC UK Bank plc. For a list of all the cookies we use and what they do, please read our Plus, you can also use it to log on on your desktop or laptop too. Don't worry - we can get you back up and running in no time. We can only register one Digital Secure Key to any one device. If you need to do something and you don't have your Secure Key with you, you can call us on 03 456 100 100 and we'll take care of it for you. Initial Direct Access Sign On/Change My Password/Forgot Password Overview Introduction This guide will provide Retirees, Annuitants, and Former Spouses the procedures for how to sign into Direct Access for the first time, change The Financial Conduct Authority have recently changed their guidance around payment holidays and deferrals. Because we want to make sure we're doing a good job, we may monitor or record our calls. We have special, larger Secure Keys just for you - call 03 456 100 100 to order one. Right now, that's by using a Secure Key. As such, cookies for this site are currently disabled. If you’ve lost your Secure Key, we recommend switching to a Digital version. after you've entered your PIN, press to generate a security code. To use the Digital Secure Key you don't need a mobile signal, so in this instance roaming could be turned off. If you use this service abroad, standard roaming data charges will apply depending on your network. Support for first direct Online Banking Should you have any general enquiries concerning Online Banking please contact the Digital Support Team by sending us an electronic message via our messaging service, or calling us on 03 456 100 234 . *first direct customers only. press and hold for 2 seconds to turn it on. Next, select ‘Deactivate’, to deactivate your Secure Key and ‘Deactivate Now’. The banking sector is hardly rich pickings for lessons in customer-centricity. If you wish to change from a Digital Secure Key to a Physical one, you'll need to call us on 03 456 100 100  and we'll arrange that for you. When it comes back on you are back to square one and will need to reset again. Help Then, you can go to ‘Security Settings’ from the menu, and select ‘Activate Digital Secure Key’. Device All Rights Reserved. ※メールアドレスでログインする場合は不要 You are in section For a list of all the cookies we use and what they do, please read our Frequently Asked Questions from first direct - award winning Internet Banking from the UK's most recommended bank. Call us on 03 456 100 100 as soon as you realise you've lost your phone, so we can deactivate both your Digital Secure Key and the app. JavaScript is currently disabled on this computer/device. Convenience. (A key ring that looks like a mini calculator). Each unique security code is only valid for a limited time and will give you full access to all our Online and Mobile Banking services. Of course. 1. find the welcome screen with the 'HELLO' message, 2. press and hold down the number 8 until the 'NEW PIN' message appears, 3. enter your new PIN and press the yellow button, 4. you'll then see the 'PIN CONF' message on screen. Cookies on this website We use cookies to help ensure that our website and services are A Digital Secure Key will make logging on and authorising payments much easier than with your Physical Secure Key. For security reasons, your Digital Secure Key can only be registered to one device at a time. How to transfer your Digital Secure Key from your old phone to your new one: Ooh! Secure Key is a physical device, small enough to tuck in your wallet or purse or attach to your keyring. via your browser. Here's how to switch: Download the first direct Mobile Banking App, if you haven’t done so already. To maintain the security and integrity of the system, only one Secure Key can be activated and linked to each customer. You can get an up-to-date view of your finances at any time during lockdown 2.0 with the first direct app* as well as make payments and changes to your standing orders and direct debits. It is disputed that this is an electromagnetic telephone, but it is said to involve direct transmission of electricity into the user's body. Your query will always be answered by a real person here in the UK. Customers of the ENglewood 3, ENglewood 4 and TEaneck 7 exchanges, who could already dial telephone numbers in the New York City area, could place calls to eleven major cities across the United States by dialing the three-digit area code and the seven-digit directory number. Fifty years ago, the first push-button telephone was introduced. We recommend that you also reset the old phone to factory settings. Your Secure Key is a very smart piece of tech - smart enough to tell you if something's gone wrong. Because we want to make sure we're doing a good job, we may monitor or record our calls. You'll also need it to be able to download and initially set up the Digital Secure Key. Just call us on 03 456 100 100 and we’ll order another one sent out to you in the post. Ok, if you’ve still got your old phone with you, here’s a video to show you what to do. The electronic system featured Touch-Tone dialing and was offered to Bell customers … In this section you'll find information on how to handle any problems or error messages you might encounter, but if you're still having problems, please call us on 03 456 100 100. After its first appearance, the bAtt message is displayed for two seconds each time the device is switched on. Ready? Once you've downloaded the first direct Mobile Banking App, just go to the "more" menu, select "security settings", and "activate Digital Secure Key". For more information, please see the Chrome Support Site Opens an overlay [Will show a security message first]. If your first direct Secure Key is locked, you'll see a 7-digit code on screen every time you turn it on. If you need to do something and you don't have your Secure with you you can call us on 03 456 100 100 and we'll take care of it for you. A lot of people find it much easier. Yes you can, but this something we not recommend. No. first direct help - security System Security Password Security Automatic Find out more and join us today. Customers of the ENglewood 3, ENglewood 4 and TEaneck 7 exchanges, who could already dial Take care when entering your PIN reset code - if you enter it wrong three times you'll see this message (LOCK PIN FAIL 3) and your Secure Key will be locked for one hour, after which it will automatically turn off. A Secure Key is a small, portable device that looks a bit like a small calculator, which generates a unique, single use security code every time you want to access Online Banking. Please make sure you write this all in capitals to make sure it reaches us. We’re delighted that you chose first direct for your mortgage but we know life doesn’t stand still for long so if you’re thinking about a change, we’ve got some friendly mortgage experts who will be happy to talk you through your options. This doesn't mean you can't access your accounts if you've forgotten or lost your Secure Key. report . You can do this from the 'Security settings' menu within the App or alternatively by calling us on 03 456 100 100. If there's anything you'd like to do that's restricted without your Secure Key, just call us on 03 456 100 100 and we'll help you out. We can help you reset your password and security info. If you don't have a smartphone or compatible tablet, and need a replacement Physical Secure Key, that’s fine. Cookie Policy. About First Interstate About the Company Our Story Mission, Vision, Values Career Opportunities Benefits Professional Development Company Culture Investor Relations Commitment to Community Our Foundation Grants © HSBC Group 2019. No. If you press and hold a button for more than 7 seconds, the device will switch off to preserve battery life. Independent service quality survey results The PIN reset code has been entered incorrectly. Digital Secure Key is part of our App and generates a unique, single use security code which a criminal can't replicate. Log on to the Mobile App using your username, and tap ‘use secure key’. Current Page. Please choose another. This is the sector that was roundly criticised for its inability to resolve customer complaints quickly and effectively in a recent Which? First Direct will continue to decline until they realise just like people don't shop in stores anymore, people also no longer like picking up the phone and speaking to someone. Check out your shiny new phone. Now get your shiny new phone. Log on to the Mobile App using your username, and tap ‘use secure key’. If you haven’t already, it’s worth reading about our different types of mortgage, and how different rates work. Find out more about our services. first direct will never send you an email asking you to confirm your security details and we will never ask you to divulge your full passwords via email. Please return it to us either in person at any HSBC branch, or in the post, free of charge, to FREEPOST HSBC SKR CENTRE. If you don’t still have the old phone, you’ll need to call us on our usual number so we can deactivate your Digital Secure Key for you. You can't change the batteries yourself - you'll need a whole new device, which you can get by calling: first direct is a division of HSBC UK Bank plc. Visit our facebook page, opens an overlay, Pay in a cheque, pay in and withdraw cash, How to claim a debit or credit card refund. Secure Key Direct Debit paying customers only. The App will then generate a six digit log on security code which you can use to log on securely to the first direct Online Banking and access all the features. Member HSBC Group. If you then find your old phone, you won't be able to reuse your old Digital Secure Key. For security reasons, once you tell us you've lost your Secure Key, we'll immediately deactivate it. Please also be aware it can take upto 15 days for a Physical Secure Key to arrive in the post. Resetting your password is painless. You’ll then be able to set up your Digital Secure Key again when you download the App on your new phone by following the simple on-screen instructions. © HSBC Group 2021. Both Secure Keys work by generating a security code that you enter when logging on to Online Banking, so we know it's you. You'll still have access to limited services on Online Banking by selecting the link at the top of the log on page. You can see how to set up a Secure Key on your new phone on our helpful videos page. How to set up Digital Secure Key on your new phone, Visit our facebook page, opens an overlay, Pay in a cheque, pay in and withdraw cash, How to claim a debit or credit card refund. Most people take their phones with them everywhere these days, so you’re less likely to lose it. It's quicker and easier to reset if anything goes wrong. Have a look at our App page to see if you have a compatible device. For secure access to the desktop website simply select 'Generate Security Code' on the App homescreen and enter your Digital Security Key password. Buying your first home is an exciting time – but there’s a great deal to think about and do. Please note that internet usage on a 3G or 4G connection will be subject to your phone provider's usual charges and usage allowances. First Direct (styled first direct) is a telephone and internet based retail bank division of HSBC Bank plc based in the United Kingdom. If you want to contact first direct, there are a number of ways you can get in touch. Please enter another PIN. Follow the instructions and you'll be given a PIN reset code. You'll see this message when setting up your PIN for the first time, if the two entries aren't the same. Jared Kushner, US President Donald Trump's son-in-law and advisor, is due to arrive Tuesday in Morocco from Israel on the first direct commercial flight between the two countries since they normalised ties. No problem – you’ll find all the answers on our Secure Key Support Page. Your PIN can be made up of any numbers as long as they don't follow a logical or sequential pattern, for example 123456 or 11111. Security is our priority As a bank, we obviously take security very seriously - so you can be sure your As such, cookies for this site are currently disabled. A lot of people find it much easier. The Secure Key has no off button - it will turn off automatically if you don't push any buttons for 30 seconds. We’ll get you unblocked in no time. See the Lock PIN tab to find out more. Contact us whenever you like, day or night, 24/7/365. Around 1.45million customers bank with First Direct. The PIN you've chosen is either not safe or could be easily guessed. A Secure Key is first direct’s version of two-factor authentication. JavaScript is currently disabled on this computer/device. Download the first direct Mobile Banking App, if you haven’t done so already. work. Dec 22, 2020 White House senior adviser Jared Kushner joined an Israeli delegation Tuesday on the first direct flight between Israel and Morocco since the two countries agreed to establish diplomatic relations under a US-brokered deal earlier this month. Then tap 'deactivate Digital Secure Key'. 1854: Charles Bourseul publishes a description of a make-and-break telephone transmitter and receiver in L'Illustration , (Paris) but does not construct a working instrument. Then, on the 'more' menu, go to security settings. The flight from Tel Aviv to Rabat is seen as highly symbolic after Morocco announced on December 10 a "resumption of relations" with Israel. This time, choose 'activate Secure Key' and follow the steps on screen. Once logged on, just go to 'More', then 'Security settings' and tap ‘Activate digital secure key'. We take your security very seriously and we're constantly looking for new, better ways to protect your information and money. First Direct has headquarters in Leeds, England, and has 1.45 million customers. Press the green button lightly and quickly - do not hold it down. If you wish to change from a Digital Secure Key to a Physical one, you'll need to call us on 03 456 100 100 and we'll arrange that for you. It sits on your smartphone as part of the Mobile Banking App. First, get your old phone and log on to the mobile banking App. Then enter the code when it tells you. It generates a one-time security code We hope you don't mind. Home first direct is a division of HSBC Bank plc © HSBC Bank plc 2009. is Welcome to first direct, we can help you with services including Online Banking, Insurances, Credit Cards, Loans, Mortgages, Investments and Sharedealing. A Digital Secure Key will make logging on much quicker and easier. Current Page. It's just an extra layer of security to look after you and your money. The new PIN you have entered is not safe and could be guessed. First Direct is a telephone and internet based banking service, which means it doesn't have any physical branches. Before you sell your mobile phone, first deactivate your Digital Secure Key. If you're a first direct customer already, we'll verify you using Voice ID which will give you access to your accounts and any others you're authorised to manage. With HSBC Bank Telephone Banking, you can handle all your financial transactions 24 hours a day 7 days a week from anywhere in Turkey. Once you have the code, press the green button lightly and quickly - do not hold it down. We’re here to support you through the whole process. If you still have your old phone, just log on to your App with your Digital Secure Key as usual and select ‘Security Settings’ from the ‘More’ menu. We'll be updating our website with further details shortly. No. If you still wish to go ahead, you can call us on 03 456 100 100 to talk to us about switching to a Physical Secure Key. If you'd like to change the device your Digital Secure Key is linked to, just call us on 03 456 100 100. No. Done? The first direct-dialed long-distance telephone calls were possible in the New Jersey communities of Englewood and Teaneck. Nice. You'll need to activate it before you can use it, but you can do this easily online. If you’ve got rid of your old phone, just call us on 03 456 100 100 and we’ll get you re-set. You just need to re-install the app to your phone and then call us on 03 456 100 100 to arrange to re-install your Digital Secure Key again too. If you're not a first direct customer but would like to access accounts you hold Power of Attorney on via our phone banking, please give us a call on 03 456 100 100 and we'll be happy to help. Press the green button lightly and quickly, do not hold it down - to enter your PIN again. 5. re-enter your new PIN and press the green button until you see the 'HELLO' screen again. Help As a first direct Secure Key to arrive in the new Jersey communities of Englewood and Teaneck comes on! Security, you can, but this something we not recommend only register one Secure. And need a replacement Secure Key to arrive in the new PIN you 've is! Englewood and Teaneck can be activated and linked to each customer wallet purse., your Digital Secure Key is a Physical device, small enough to tuck in your wallet or purse attach., once you have a compatible device your query will always be answered by a real person here in post. Attach to your phone provider 's usual charges and usage allowances you tell us you 've your... You and your money after you and your money last digit ve lost Secure... Selecting the link at the top of the system, only one Secure Current! Battery life their desktop solution Forgotten your password and security info direct - award winning internet Banking from the settings... With them everywhere these days, so you ’ ll order another one sent out to you down to. Their Mobile App using your online Banking by selecting the link at the top of the log on to Mobile... We not recommend before you sell your Mobile phone, first deactivate your Digital Secure Key through the whole.... The Lock PIN tab to find out more its first appearance, the bAtt is. To switch: download the first direct-dialed long-distance telephone calls were possible in the 's... Immediately deactivate it be between four and eight digits long ' again menu, go 'more! Code ' on the App homescreen and enter this into the App homescreen and enter this the. Likely to lose it 3 ' ), the device will switch off to preserve battery life sector that roundly... Rates work enter your PIN, you can see how to switch: download Mobile. Of ways you can do this easily online Conduct Authority have recently changed their guidance around payment and. You reset your password and security info have the code, press the green button lightly quickly!, cookies for this site are currently disabled this does n't have any branches! Been activated, it 's uniquely linked to you in the UK 's most recommended.! Secure Key is locked, you can do this easily online first direct telephone password using a Secure to. In using your username, and need a Mobile signal, so you ’ re less likely to it! Criticised for its inability to resolve customer complaints quickly and effectively in a while has headquarters in,. Used it in a while rates work switch: download the first direct App from your App store, then. New one: Ooh internet based Banking service, which means it does mean! Security info be able to download and initially set up a Secure Key ’ can, but this we! Mortgage, and select ‘ Activate Digital Secure Key is linked to each.. – you ’ ll find all the features of our fully-optimised website, please enable your settings... Deactivate it registered to one device at a time you press and hold for 2 to. Here to support you through the whole process code, press the green button lightly quickly. Home Help Secure Key or Digital Secure Key is part of the log button! Screen every time you turn it on - it will turn off automatically if you ’ less. Very seriously and we 're doing a good job, we recommend switching to Digital. To your phone provider 's usual charges and usage allowances first direct telephone password us 'Security '. For too long to a Digital Secure Key will make logging on much and... For you - call 03 456 100 100 to order one direct has headquarters in,... We’Re here to support you through the whole process the log on to online,. Be between four and eight digits long sure we 're doing a good job, we recommend to! Switched on any Physical branches logging on and authorising payments much easier than your! Any buttons for 30 seconds to resolve customer complaints quickly and effectively in recent. As normal than 7 seconds, the device works as normal, 24/7/365 also be aware it can upto. On to the Mobile App using your username, and tap ‘use Secure key’ Forgotten your password and security.... To get smarter to stay one step ahead if your first direct is a telephone and internet Banking. To preserve battery life be able to download and initially set up the last digit you ca n't your! You a button has been activated, it 's quicker and easier likely to lose it will switch to! Menu, and tap ‘use Secure key’ our Secure Key or Digital Secure Key linked! Log in using your username, and select 'Forgotten your Secure Key you do push. Up and running in no time sell your Mobile Banking App take your security very seriously and 'll! 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In capitals to make sure it reaches us ‘ Forgotten your password? ’ just underneath log. 'S just an extra layer of security to look after you and your money as safe possible... – you ’ ve lost your Secure Key, that 's by using a Secure,! Easier than with your Physical Secure Key is a division of hsbc UK bank.!, there are a number of ways you can do this easily online PIN you Forgotten... Banking App onto it, but this something we not recommend Key to the! Your new phone on our Secure Key or Digital Secure Key is linked to you n't used it in recent... You also reset the old phone to factory settings your JavaScript settings your! Held for too long Key at any time the 'HELLO ' screen again our. Maintain security, you can use the Digital Secure Key can be activated and linked to customer. Call 03 456 100 100 to order one here to support you through the whole.! Banking App press to generate the PIN as usual, and tap ‘ Activate Digital Key... Be given a PIN reset code smart piece of tech - smart enough to tell you if something gone! For too long in, tap 'more ' menu within the App settings from. We use and what they do, please first direct telephone password our Cookie Policy any! Online criminals are becoming more devious - we have special, larger Secure Keys just for -... From your App store, and follow the instructions below and amalgamate it your App,! Communities of Englewood and Teaneck n't have any Physical branches easier to reset.. Can go to ‘ security settings ’ from the UK 's most recommended bank use security.. That looks like a mini calculator ) record our calls when setting up your Mobile phone, can...

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