Study for free with our range of nursing lectures! Communication involves the exchange of messages and is a process which all individuals participate in. In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. Effective communication is central to the provision of compassionate, high-quality nursing c … Communication Is Important In Nursing And Nursing Process Nursing Essay Description. Communication is at the heart of everything we do in our society. Each of these elements can reinforce the spoken word and add meaning to the message; it isn’t about what you say or how you say it but it also relates to what your body is doing while you are speaking (Oberg 2003). It is usually a written process, and the use of a reflective model uses questions to provide a structure and guide for the process (Siviter 2008). To fully assess the development of communication skills the nurse can make use of reflection to gain a better insight and understanding of their skills (Siviter 2008). Non-verbal communication can contradict the spoken word and the ability to recognise these non-verbal cues is vitally important in nursing practice (McCabe 2006), for example, a patient may verbally communicate that they are not in pain, but their non-verbal communication such as facial expression may indicate otherwise. The aim of the session was to promote good dental health and oral hygiene amongst children and babies. Communication is at the heart of everything we do in our society. Guidelines require nondiscrimination, respect for privacy, collaboration with patients, consent and professional distance. Elements of this model are also contained in Hargie and Dickinson’s (2004) ‘A Skill Model of Interpersonal Communication’ which suggests that successful communication is focused, purposeful and identifies the following skills; person centred context, goal, mediating process, response, feedback and perception. NMC highlights importance of nurses’ ‘reflection’ on practice. It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family. If they’re in hospital, for instance, even simple everyday things they normally control, like when they get out of bed, when they wash and when they eat, might be dictated by someone else. These requirements form the basis of the first essential skills cluster, which stipulates key skills and behaviours that must be demonstrated to meet the standards for registration with the Nursing and Midwifery Council. To export a reference to this article please select a referencing stye below: If you are the original writer of this essay and no longer wish to have your work published on the UKDiss.com website then please: Our academic writing and marking services can help you! First, it greatly contributes to the ability to provide patients with individualized care. A further aim will be to reflect on how communication skills have been utilised within nursing practise. Design. Effective communication in a group can only be achieved if there is trust, participation, co-operation and collaboration among its members and the belief that they as a group are able to perform effectively as a group (Balzer-Riley 2008). Importance of Interprofessional Collaboration, Communication and Teambuilding, Kaitlin Graye, BSN, RN [email protected] Tags: collaboration, team building, communication. Being able to communicate well helps us achieve this with patients/clients. You can view samples of our professional work here. Closed questions usually require a yes or no response and are used to gather the necessary information, whereas open questions allow the patient, opportunity to play an active role and to discuss and agree options relating to their care as set out in the Healthcare Standards for Wales document (2005). Kerrie’s experience highlights the importance of resources like the “principles of nursing practice” which stress how vital dignity and compassion are in the care that nursing staff provide. However, feedback from my mentor allowed me to realise that my nervousness was not apparent in my delivery. Communication consists of verbal and non-verbal. Competency Point of entry: Essential knowledge, understanding and skill application required Essential skills cluster number and point In contrast, the Circular Transactional Model is a two way approach, acknowledging other factors, which influence communication such as feedback and validation (McCabe 2006). Without it, the quality of healthcare would be impaired. Skip to main content. These activities include work with groups or communities, education, leadership, and research. I was able to articulate what I felt had gone well, what hadn’t gone quite as well and what could be improved. Nurses who take the time to understand the unique challenges and concerns of their patients will be better prepared to advocate on their behalf and properly address issues as they arise. Feedback from clients after the session also allowed me to reflect on my communication; one of the clients stated afterwards that she had gained a lot from the session particularly the demonstration relating to tooth brushing and was now more aware of the importance of early oral hygiene to prevent problems later in the child’s life. The NMC (2015) notes the importance of nurses working together with colleagues from similar and different disciplines. Law courts adopt the attitude that if something is not recorded, it did not happen and, therefore, nurses have a professional and legal duty to keep records. This greater focus on communication frequently leads to better patient outcomes as well. Journal of Nursing. Other factors may affect communication in a negative way, endangering the process, and nurses must be aware of internal and external barriers (Schubert 2003). Effective communication is beneficial to the patient in terms of their satisfaction and understanding, of care and treatment they have been given (Arnold & Boggs 2007), while at the same time optimising the outcomes or care and/or treatment for the patient (Kennedy- Sheldon 2009). Caring with Confidence is a series of bite-sized animations about key aspects of your role as a nursing or midwifery professional, and how the Code can support you. Attending; fully focusing on the other person and being aware of what they are trying to communicate and listening; the process of hearing what is being said by another person are the most important aspects of being a nurse (Burnard 1997). Care, compassion and effective communication are essential elements of nursing, which must be demonstrated by all nurses and nursing students. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). Methods. on the NMC register. Similarly to Gibb’s Reflective Cycle, John’s Model of Structured Reflection (Appendix II) and Driscoll’s (Appendix III) model of reflection promote learning through reflection. This can sometimes lead them to speak out of character, perhaps being a bit rude or aggressive. In the week, preceding the session it was important for me to consider a systematic approach to the planning of the session. Nursing Standard. Poor communication is one of the most common causes for dissatisfaction with health services. During the second week of this placement, I was asked to assist in the delivery of a forthcoming health promotion session relating to dental health. Non-verbal communication can contradict the spoken word and the ability to recognise these non-verbal cues is vitally important in nursing practice (McCabe 2006), for example, a patient may verbally communicate that they are not in pain, but their non-verbal communication such as facial expression may indicate otherwise. Healthcare has undergone a massive transformation in the past decade. You’ll be supporting registered staff to prepare and update patient records, so having a sound grasp of the principles of written communication is important. A discussion about two areas of nursing which are important in delivering safe and effective care to patients these include: communication and professional values. My mentor (Health Visitor) and I were present along with a group of ten mothers and their babies. It states that nurses ‘must ensure that the health care record for the patient or client is an accurate account of treatment, care planning and delivery. The first stage of the process is a descriptive account of the situation; what happened? It is important our posture, eye contact, facial expression and touch all match the words we are saying. There is evidence that continues to show that breakdowns in communication can be responsible for many medication errors, unnecessary health care costs and inadequate care to the patient (Judd, 2013). Nervousness can have an influence on how a message is delivered, and I was constantly aware of my verbal communication, particularly my paralanguage. The Nursing and Midwifery Council (NMC) is the nursing and midwifery regulator for England, Wales, Scotland and Northern Ireland. This helps us to learn from the experience and improve our future nursing practice (Siviter 2008). It is vital that the nurse communicates effectively, sharing information with the patient about their health in an understandable way to ensure the patient is fully informed about their care and treatment and that consent is gained prior to this occurring (NMC 2008). It is important, therefore, that nurses keep abreast of legal requirements and best practice in record-keeping. Good communication helps patients/clients feel at ease It’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to … You’ll be working closely with patients/clients and they will often tell you important things. Verbal communication relates to the spoken word and can be conducted face-to-face or over the telephone (Docherty &McCallum 2009). I noted that I was very nervous about delivering the session despite having the knowledge and understanding of the subject and felt that this may have been noticed by the participants. The NMC (2002c) states that docu… This assignment has looked at communication and its importance in nursing practice. Publication date: 29 January 2015 Effective from: 31 March 2015 Updated to reflect the regulation of nursing associates: 10 October 2018 A note on this version of the Code All regulators review their Codes from time to time to make sure they continue to reflect public expectations. It is also important for the nurse to be aware of the congruency of their verbal and non-verbal communication. In order to engage in meaningful communication and develop effective communication skills, nurses must engage in the process of reflecting on how communication skills are utilised in practise. This article highlights the importance of effective communication skills for nurses. The last two stages are the conclusion of the situation, what else could have been done and finally an action plan to prepare for similar situations, which may arise in the future (Gibbs 1988). Communication is defined and explored and barriers to communication are identified and how they can impact patient care has been highlighted. The event occurred during a weekly session at baby club that takes place in a community centre. Lack of interest, poor listening skills, culture and the personal attitude are internal factors, which may affect the process. Multidisciplinary teamwork is important in all fields of nursing. A reflective model will be used to describe how communication impacted on care delivery in practice. Effective communication is of the utmost importance when delivering healthcare. This article explores the importance of communication in clinical research, and how more effective communication with patients during the informed consent process can ensure they are fully informed. The Linear Model is the simplest form of communication and involves messages being sent and received by two or more people (McCabe 2006). Body language says a lot about our interest and engagement in the communication we’re having. One of the most important factors in patients 'dissatisfaction with nursing services was the poor quality of nurses' communication with patients. Guidelines . I am, however, aware that speaking in a group setting is not an area I am very comfortable with but further practice will help alleviate this. The significance of the preceding is detailed in the Nursing & Midwifery Council’s (2004b) document “Complaints about unfitness to practise: A guide for members of the public” that deals with allegations concerning care practice by midwives. Since communication … Multidisciplinary teamwork is important in all fields of nursing. This chapter explores how effective communication and interpersonal skills can enhance professional nursing practice and nursing relationships with various stakeholders. The Nursing and Midwifery Council (NMC) is the main body for quality nursing practice. Effective communication protects patients from potential harm arising from misunderstandings. You’ll be supporting registered staff to prepare and update patient records, so having a sound grasp of the principles of written communication is important. Good communication helps patients/clients feel at ease. A lack of good empirical overviews of existing technologies in the present literature prompted us to conduct this review. Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. Losing control can make people feel helpless and hopeless, which isn’t good for boosting their chances of recovery from illness. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise. The Nursing and Midwifery Council’s Code (NMC, 2015) identifies non-verbal communication as a tool, stating that nurses should: “use a range of verbal and non-verbal communication methods, and consider cultural sensitivities, to better understand and respond to people’s personal and health needs”. I was given the opportunity to discuss the topic with my mentor and was relieved when I was able to respond to any questions asked in an appropriate manner and that my knowledge had been increased through the research I had undertaken, thus boosting my confidence. We’ll look at communication issues with colleagues later in the programme, in teamwork. The new edition of this well-received book has been revised to cover the new Standards and is now aimed specifically at first year students. Standards encompass communication and ethics, offering guidance on protocol for various scenarios in dealing with the public. Updated On: Effective communication plays an instrumental role throughout a patient’s entire healthcare experience, and a large portion of the responsibility falls on nurses. Communication must be ongoing and involve patient education. We've received widespread press coverage since 2003, Your NursingAnswers.net purchase is secure and we're rated 4.4/5 on reviews.co.uk. A full awareness of not only the spoken word, but also the influence non-verbal communication has on the messages being communicated, is essential in the development of a therapeutic relationship between nurse and patient. 11th Feb 2020 Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). Caris‐Verhallen, Ada Kerkstra, Jozien M. Bensing, The role of communications in nursing care for elderly people: a review of the literature, Journal of Advanced Nursing, 10.1046/j.1365-2648.1997.1997025915.x, 25, 5, (915-933), (2008). An exploratory design was used involving individual interviews, focus groups and written notes from participants and ﬁeld notes from researchers to investigate perspectives on nurse–patient communication. For communication to be effective it is important for the nurse to recognise key components, and intrinsic and extrinsic factors, which may affect the process (McCabe 2006). Having good communication with patients/clients helps them in three main ways. The session was broken down into two parts: information giving, focusing on the promotion of dental health and prevention of illness in the form of tooth decay (Robotham and Frost 2005). Nursing is increasingly recognised as a holistic and person-centred process, with so many aspects of a patient’s life regarded as important to the process of recovery that communication in itself forms a significant aspect of treatment. Research evidence shows the strong links between team communication and clinical outcomes. The actual level of your involvement in written patient records will vary from workplace to workplace – you need to find out what’s expected of you in your workplace and make sure you follow the rules. of effective nursing communication in clinical practice, a good understanding of what constitutes effective communication is helpful. Reference this. The importance of therapeutic communication in mental health nursing is that for gaining rapport with patients. This allowed parents opportunity to interact in the session, to listen to the information and ask questions while at the same time being in close enough proximity to their children to respond to their needs. Even when we ‘say the right things’, the message can be lost if our body language suggests we’re thinking something very different. The three models described all have similarities in that the user is guided through the reflective process by describing the event, analysing their thoughts, feelings and actions and making plans for future practice. 18 June, 2019 By Nursing Times News Desk. Effective communication in nursing would develop a positive concept, however communication carried out ineffectively will quickly turn the concept negative (Mcewan and Willis, 2007, P52). Nurses should show openness, warmth, smile and are welcoming to patients as this approach may have a positive attitude from patients. It enables individuals to play a pivotal role in their own health (Webster and Finch 2002 in Scriven 2005) and is a means by which positive health can be promoted and enhanced alongside the prevention of illness (Downie et al 2000). Wiley Online Library. Gibb’s model (Appendix I) has a cyclical approach, consisting of six stages per cycle that guide the user through a series of questions, providing a structure for reflection on an experience. Epub 2010 Sep 12. It’s central to our learning, our work and our leisure interests. Assessing the nurse quality of communication with patient indicated that nurses' communication with their patients was weak, and patients were dissatisfied from this kind of communication. Questioning allows the nurse to gather further information and open or closed questions can be used. All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995). A nurse can take the opportunity to explain the importance of regular meals and snacks and explain what happens physiologically when meals are skipped in diabetic patients. Reflection allows the nurse opportunity to gain a deeper insight into personal strengths and weaknesses and to address any areas of concern in order to improve future practise (Taylor 2001). In order for the aim to be achieved, communication was a key element. Reflection can also be used to apply theoretical knowledge to practice, thus bridging the gap between theory and practice (Burns & Bulman 2000) and allows us opportunity, to develop a better insight and awareness of our actions both conscious and unconscious in the situation. Written communication is certainly a significant method of communication and is crucial in a healthcare setting. They have an obligation to listen to patients’ concerns about communication and reflect and consider how they interact and engage with them. But good communication can avoid these feelings – it can help people to see that they still have a say and are still in charge of their own lives. The existence, usage and benefits of digital technologies in nursing care are relevant topics in the light of the current discussion on technologies as possible solutions to problems such as the shortage of skilled workers and the increasing demand for long-term care. Good communication is used from nurses to obtain trust and to gain more understanding of the Service User (SU) and is important for nursing assessment and for good implementation of care plan (Wright & McKeown, 2018). The importance of good communication and interpersonal skills has been recognised in the new NMC Standards for pre-registration nursing education (2010). In 2013, Moghaddasian et al. Design. How a nurses own values can impact on patients care both positively and negatively. Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. During the session, I feel that I communicated well verbally with clients and that my non-verbal communication was appropriate and corresponded to what I was saying. Non-verbal communication is a major factor in communication, involving exchange of messages without words. Communication is thus an iterative process involving the interaction between one or more persons using verbal and non-verbal methods. Despite my initial reservation about my knowledge of the subject and apprehension at delivering a health promotion session, I feel that my mentor’s decision to include me in the delivery of the session benefitted me greatly in the development of my knowledge and self confidence. Throughout the session, I was aware of my verbal and non-verbal communication, and I tried to ensure that it corresponded to the information being given; I was also aware of non-verbal communication of the participants and made appropriate adjustments to my delivery when needed, After the session had finished, I was given an opportunity to discuss it with my mentor. Litigation is already regarded as an occupational hazard for medical staff, and it is estimated that at least one in three other health professionals will be involved in some kind of legal proceedings at some point in their career. Physical, physiological, psychological and semantic noise may also influence the message, resulting in misinterpreted by the receiver (McCabe 2006). The aim of the session was to provide information to parents as a means of promoting good oral hygiene and prevention of tooth decay in babies and young children. Caris-Verhallen et al. It’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to undergo and about what the future holds for them. There are multiple components to effective communication in a healthcare setting: healthcare literacy, cultural competency and language barriers. At times, this proved difficult as trying to lean towards the clients and maintain eye contact with each individual was not possible in a group situation. It gives clients the knowledge to make informed decisions about their health and prevention of illness and is an area in which the nurse or healthcare professional plays a key role (WHO 1989). The most precious thing we can give to another person is our time. Communication issues can happen anywhere in the health care system. VAT Registration No: 842417633. Poor communication in an end-of-shift handover can result in patient harm if important information is not passed from one professional to another. By undertaking this reflection, I have been able to question the experience and analyse my actions and behaviour, as a means of developing my knowledge for future practice. Free resources to assist you with your nursing studies! There is evidence that continues to show that breakdowns in communication can be responsible for many medication errors, unnecessary health care costs and inadequate care to the patient (Judd, 2013). In summary, communication is a complex process and an essential skill which the nurse must be aware of in every aspect, of care and treatment they give to patients. For example, a non-compliant diabetic may believe that skipping meals helps to lower blood sugar. The NMC Code pertains to direct patient care, but also covers a range of other activities in nursing practice. External barriers such as the physical environment, temperature, the use of jargon and/or technical words can also negatively influence the process (Schubert 2003). Considering the models of reflection described, the next component of this essay will make use of the Gibbs Reflective Cycle (1998) to provide a reflective account of a situation which I experienced during clinical placement in a community setting. The nurse should also listen to the patient and respond to their concerns and preferences about their care and well-being (NMC 2008). This is a discussion about communication and professional values: two areas of nursing that are important in delivering safe and effective care to patients/service users. Session followed which allowed us to conduct this importance of communication in nursing nmc essential element of development! Increases in nursing, which may arise, in the NMC ( 2015 ) the! Communities, education, leadership, and research methods of communication and its importance nursing., 2013 ) ’ t good for boosting their chances of recovery from illness care. 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