5. Welcome to AXA Broker Travel - One Stop Travel Insurance. We paid over 94.2% of customers’ travel insurance claims in the last year 1. An Adjuster will be appointed to assess the damage of your vehicle. navigate_next. We are experiencing a high number of calls at the moment. Multi-trip European travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children). Invoices should be attached with receipts/ paid stamps. Health Insurance. Schengen Visa Travel Insurance for non-EU residents. Covid-19 Guidance | FAQ . Keep in mind the cover is provided only if you will be living in the United Kingdom for at least six months during each 12 month period where all trips must start and end. Important information. Thank you for your online Travel Claim notification. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Get worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance, home emergency cover and card loss assistance for a monthly maintaining the account fee of £17. If you’re outside the UK, call the 24-hour assistance helpline on +44 1633 815 819. Step 1. There is a maximum of 31 days cover in any calendar year for Winter Sports. So that we can support those in the most vulnerable situations, please only call if it is urgent. 2065. Keep in mind there is only cover for losses suffered whilst you are a UK, Channel Islands or Isle of Man resident and are registered with a Medical Practitioner in the UK where all trips must start and end. Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. Registered in England and Wales No. All of the information you provide will be subject to the AXA privacy policy which is available in your Product Disclosure Statement or on the AXA website. Existing claims . Find all our advices and guidelines related to the Coronavirus crisis (COVID-19): What consequences for your travel insurance and how to make a claim. Our claims officer is reviewing your submission and will update your claim status in 14 working days' time. AXA is committed to making claims clear. The Platinum Account is packed with benefits including worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a monthly fee for maintaining the account of £21. We are committed to look after our customers more than ever, during this difficult time. Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. Interested in learning how you can generate revenue from traffic on your site or social media accounts? It would not be good if your business cannot continue because of unexpected events that … If you have answered NO to BOTH questions. If you have any questions on Group Life Claim, please do not hesitate to contact our customer service representatives at (852) 2519 1166 or email us by eb.claims@axa.com.hk for more information. AXA Singapore is one of the world's leading insurance companies. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. AXA will review and process your claim submission within 5 to 7 working days. When AXA have received your details, the claims team will register your claim and be in touch with you throughout the process. Need to make a claim? AXA Claim Make a claim . AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. Not all Telephone Banking services are available 24 hours a day, seven days a week. Travel the world with complete peace of mind. Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. AXA Preferred Workshop 3 working days for claims below RM10,000* 6 working days for claims RM10,000 & above* AXA Panel Workshop Multi-trip Worldwide travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children). CORONAVIRUS (Covid-19) FAQ . Link opens in a new tab. Business Solutions. AXA lives up to its reputation for superior customer service, making it easy to file a claim and receive prompt reimbursement. Lines are open Mon-Sat 8am-8pm and Sun 9am-5pm, £75 excess per claim per incident may apply. Visit Lloyds Bank Facebook (opens in new tab), Visit the Lloyds Bank Twitter page (opens in new tab), Visit the Lloyds Bank YouTube channel (opens in new tab), Important and emergency telephone numbers, Covers UK leisure travel when two or more consecutive nights’ accommodation is booked, Emergency medical cover (up to £10,000,000), Cancellation or curtailment cover (up to £5,000), Baggage cover (up to £2,500, £500 of which for valuables). I started my claim through AXA, thinking it would be quick as they had been recommended as a good Covid insurance company and I'd upgraded my policy. FAQ for other countries. We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Important notes: The claim form has to be stamped and signed by the treating practitioner and by you. We use cookies to give you the best possible experience of our website. By email:claimcomplaints@axa-travel-insurance.com Or by calling: 01737 815227 Please enclose the following details when sending your letter: - your full name, postcode and contact phone number(s); - the type of Policy and your Policy and/or claim reference; - an outline of the reasons for your complaint. Instant cover. Shop Now. Continue an existing claim My Account. All cover under the policy stops on the account holders 80th birthday - as long as the account holder is under 80, their spouse, civil partner or partner will be covered until they reach 80 years of age. Then, please send all documents to the following email address: axathai@axa.co.th to complete your online claim. Call AXA Travel claims. You do not need to tell us anything more about your medical history at this time. Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters. If you have a Gold, Platinum or Premier Account,  the account comes with Worldwide Travel Insurance for you and your family (if eligible) including Winter Sports. The Platinum Account is packed with benefits including worldwide family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a monthly fee for maintaining the account of £21. Health Insurance. File A Claim. AXA Car Plus; Travel insurance; Make a claim Making a home insurance claim; Making a personal motor insurance claim; Making a travel insurance claim; Commercial Lines Giving you the tools you need so you can work more efficiently, offer more choice and be more … AXA is responsible for handling your claim. If you’re a Platinum, Premier, Gold or Silver account customer, please read our FAQs (PDF) for more information about the travel insurance which comes with your account and COVID-19. AXA Partners guidance about COVID-19 and travel . For the latest information regarding AXA Partners, please visit us on Linkedin. AXA Singapore | Personal - Travel | Travel Claims. You can also log your claim with AXA online here. read more → AXA Affiliate Network. Once your account has been opened should you wish to notify the insurer of any medical conditions please call the appropriate number below. Contact our call centre: 800 116 4845. You are now leaving this American Express website and will transfer to the AXA Travel Insurance (AXA) website. Start a new claim. 525728_CBG_MKT10792.indd 3 09/05/2018 10:07. This insurance policy is underwritten by AXA Insurance UK plc. AXA Travel Insurance is also a benefit on the Making a travel insurance claim. Important notes: The claim form has to be stamped and signed by the treating practitioner and by you. For information on claims procedures, find all the information you need here. Due to the increased volume of claims request we are currently experiencing, there may be some delay in responding to you. If you have already registered your claim by post or by telephone, please contact AXA Customer Service to discuss further. Maximum trip duration (in consecutive days). AXA Travel Insurance is also a benefit on the Premier, Gold and Silver accounts however these are no longer available to new customers. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. You can make a claim with the insurer by calling 0345 603 1839 (lines open 24/7) if you’re in the UK. If you have a Silver Account the account comes with European Travel Insurance for you and your family (if eligible) including Winter Sports. Our online claims service is designed to give you the right guidance and support to help you register your claim with us in three simple steps. If you'd like to make a claim against your travel insurance policy, please fill in and submit an AXA Travel Insurance claims notification online. Find out more → Find Us. Please have your membership number at hand – this is your sort code and account number. on 800 70 292 or: SUBMIT A CLAIM How to declare your claim. File A Claim. Whether you're traveling for leisure or for work, studying or visiting friends and family abroad, SmartTraveller has a range of options to cover you and your loved ones. Please refer to the relevant policy document for full details of any exclusions. All cover under the policy stops on the account holders 65th birthday - as long as the account holder is under 65, their spouse, civil partner or partner will be covered until they reach 65 years of age. Find out more . Have peace of mind when you’re on holiday with travel insurance that covers you. Travel Insurance Claim Guideline 1 Notify Claims Department immediately AXA Hotline service at Tel. Al Khobar : +966 13 895 1250. or the AXA office near you to activate your AXA travel insurance instantly. 0-2118-8111 (24 Hrs.). Silver AXA Travel Insurance (PDF)pdf opens in new window, Gold AXA Travel Insurance (PDF)pdf opens new window, Platinum AXA Travel Insurance (PDF)pdf opens in new window, Premier AXA Travel Insurance (PDF)pdf opens in new window. File A Claim Useful Information Contact Us File A Claim File A Claim Contact Us Useful Information Personal - Travel Travel Claims. You can also use our handy travel disruption tool, for help if your travel has been disrupted. We will update our guidance regularly, so please check it regularly to remain up to date. AXA2020 Online Promo! Covid-19 Guidance | FAQ. You can make a claim to the insurer by calling the appropriate number below if you’re in the UK. AXA INSURANCE PTE LTD Travel Claim Form Policy/ Certificate No. Riyadh : +966 11 477 6706. Thank you for visiting AXA Online Claims. You can find out more information about your travel insurance, or make a claim using the appropriate membership numbers below. Motor Insurance ; Personal Accident Insurance; Travel Insurance; Health Insurance; Property Insurance; Business Solutions. If you’re outside the UK, call the 24-hour assistance helpline on +44 1633 815 819. Find out more. 8 Shenton Way #24-01 AXA Tower Singapore 068811 AXA Customer Centre #01-21/22 1800 880 4888 cst@axa.com.sg Co. Reg No. On March 11th 2020, the World Health Organisation (WHO) declared the coronavirus (COVID-19) has reached pandemic status. You can also log your claim with AXA online here. Please speak to an adviser for more information. Let AXA be your partner to protect and take care of you from various risks to help you live a good life whenever unexpected events happened. Axa Schengen. SUPPORTING DOCUMENT(S) CHECKLIST. If your country is not listed in the languages menu, please visit our global FAQ. Are you a blogger, influencer, owner of a website? Please refer to the Silver policy document (PDF)pdf opens in new window for full details of any exclusions. Please speak to an adviser for more information. File A Claim. Be reassured that we will do our best to support you and consider each case individually. All of our travel insurance policies are underwritten by Inter Partner Assistance (SA), part of the AXA Assistance Group, with worldwide medical and emergency services provided by AXA Travel Insurance Ltd, who have offices located around the world to ensure you … Feel free to call us if you have any questions about your account. ). 199903512M To expedite your claim, please (1) Complete this form, (2) Prepare the relevant documents listed on page three and four, and (3) Email to lifestyleclaims@axa.com.sg within 30days from the … As a general policy, our travel insurance policies are designed to protect you against the unexpected and not for cancellation cover for events that could reasonably be expected to cause a claim. Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. What to do if your card is lost or stolen, Appointing someone to manage your affairs, About AXA Travel Insurance as part of Added Value Accounts, about the Financial Services Compensation Scheme, Find out everything you need to know about Everyday Offers, Please enter to access social media links. Is this account available to new customers? Registered office: 25 Gresham Street, London EC2V 7HN. CLAIMS FORM(S) Travel Insurance Claim Form. Please note that you may experience some delay during our peak season from July – August and from December – January. Settlement letter and/ or email will be issued to you after approval . Provides innovative insurance solutions for both personal and business needs. LEARN MORE ABOUT COOKIES. FAQ for other countries . 1.9% of our travel insurance policy holders needed to make a claim in the last year, with an average claim pay out of £855 1. Call 0345 124 1400 if you need to use your benefits. We also understand that a fast decision is important for you. Upon receipt of full documents, panel repairer will submit your claim to AXA. Subject to continued eligibility, you and your family are covered for travel within Europe as long as your Silver account is open. 24-hour assistance helpline (outside the UK). Please have your membership number at hand – this is your sort code and account number. Registered Office 10/11 Mary Street, Dublin 1, Ireland. By continuing to browse this website, you accept the placement of cookies measuring audience. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking. Calls from abroad are charged according to the telephone service provider’s published tariff. This insurance policy is underwritten by AXA Insurance UK plc. Link opens in a new tab. SunWorld was one of the first online travel providers, dedicated to insurance brokers and agents in the UK. Please note that the contact details listed below are for policies taken out through a broker only. Find out more . Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters. Lloyds Bank plc. If you continue, we'll assume you're happy for your web browser to receive all cookies from our website. Children must be under 18 or under 24 if in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. AXA Singapore is one of the world's leading insurance companies. Please quote our reference number when corresponding with us. It's now July and I've had many emails back and forth, they asked for the same info over and over, including flight details to 'prove my travel dates' - I guess to prove I wasn't actually in Copenhagen and using the hotel (? Proceed to Step 2. AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. Get up to 40%* off and S$300 GrabFood vouchers. Registered in Ireland no: 426087 Authorised by The Central Bank of Ireland. Invoices should be attached with receipts/ paid stamps. File A Claim Useful Information Contact Us File A Claim File A Claim Contact Us Useful Information Claim Procedure. The standard maximum trip duration is 45 consecutive days (for Winter Sports maximum 31 days cover in any calendar year). We understand that making a claim under your policy can be daunting and here at AXA we want to make things as easy as possible for you. AXA will revert with claim decision within the following time frame. Jeddah : +966 12 263 5566. Share on Twitter. Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. No further action required. Link opens in a new tab. Children must be under 18 or under 24 if in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. Medical Insurance: AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. using our online help tool. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. Because of this, we are asking our customers to check the Terms and Conditions of their policy, as there may be an exclusions in relation to a Pandemic or ‘Known event’, which means there is no or restricted cover under the policy after the 11th March 2020. AXA Partners guidance about COVID-19 and travel. Share on LinkedIn. AXA reserves the right to request … Share on Facebook. Wherever you are, you're never far from an AXA Travel Insurance store. COVID-19 (Coronavirus) - Claims. Copyright AXA 2020 © AXA Travel Insurance. AXA Insurance has teamed up with DOA to bring you and your customers a new and improved travel product, SunWorld Travel Insurance. When your policyholder needs to make a claim, contact our claims team who will immediately take action to help. AXA in association with SunWorld Travel Insurance is an innovative online travel insurance facility designed by DOA, a well-established Insurance Underwriting Agency. Travel Insurance Claims. Find all our advices and guidelines related to the Coronavirus crisis (COVID-19): What consequences for your travel insurance and how to make a claim. Personal Insurance. File A Claim. Cookie Policy. Fast and fair claims. Subject to continued eligibility, you and your family are covered for worldwide travel as long as your Lloyds Bank Gold, Platinum or Premier account is open. If you didn't take out your policy through a broker, but need assistance, please visit www.axa.co.uk. Provides innovative insurance solutions for both personal and business needs. Worldwide travel insurance provided by AXA Travel Insurance and underwritten by Inter Partner Assistance If you have answered YES to either (a) or (b). Link opens in a new tab. navigate_next. The Platinum Account is packed with benefits including worldwide family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a monthly fee for maintaining the account of £21.

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